FAQ

Shipping


How long after ordering is my order shipped?
We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.

Which carrier do you use?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

How long does it take to arrive?
We ship all orders from our USA factory. Once shipped, we see delivery happen within the following timeframe:
  • USA - Within 2-5 business days
  • Canada - Within 4-7 business days
  • Western Europe - Within 5-10 business days
  • Australia/NZ - Within 5-10 business days
  • Rest of the World - Within 5-12 business days

    These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.

    Please note: Due to COVID-19 Restrictions, delays are likely to happen.

    Shipping prices
    USA - FREE for all orders
    International - $7.99, FREE for orders with more than $70

    We now offer Route package protection to help cover the cost of lost, damaged or stolen packages and at no extra cost !

    I didn't receive my order
    Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

    What about customs fees/taxes?
    We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

    It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.
  • Cancellation & Exchanges

    Can I cancel or change my order?
    We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.

    Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

    My item is damaged/incorrect, what do I do?
    Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

    We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

    Can I return my purchase?
    We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.

    Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked.

    Jewelry

    What are your products made from?

    Materials
    All our products are made from 316L Surgical Grade Stainless Steel. Some products have a Gold finish option. 14K products are plated with Rhodium, while 18K products are plated with real 18K yellow gold. We use a high quality electroplating process that means it doesn't rub or flake away easily. For graphical products, the clear dome is a shatterproof liquid glass-like material that is applied by hand. We do not use any paper or stickers to place designs onto our products!

     Allergies
    316L stainless steel is low reaction, with minimum nickel content. Customers sensitive to nickel can pick a product that's finished with 14K or 18K Gold, as these don't react.

    Care Advice
    - It's fine to get our jewelry wet! Wear it in the shower or while swimming, just make sure to dry it afterwards!
    - If the item becomes dirty or tarnishes in some way, clean it using plain soap and water - drying with a soft cloth.
    - Before storing the item, make sure it's fully dry and is not stored in a moist environment.
    - When storing, avoid storing it mixed amongst other jewelry, as the tarnish on those pieces may spread and damage the item.
    - While wearing, avoid exposure to chemicals (including cleaning agents), and avoid wearing in environments where the item may be knocked.