How long after ordering is my order shipped?
We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.
Which carrier do you use?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
How long does it take to arrive?
We ship all orders from our USA factory. Once shipped, we see delivery happen within the following timeframe:
These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.
Please note: Due to COVID-19 Restrictions, delays are likely to happen.
USA - FREE for all orders
International - $7.99, FREE for orders with more than $70
We now offer Route package protection to help cover the cost of lost, damaged or stolen packages and at no extra cost !
I didn't receive my order
Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
What about customs fees/taxes?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.
It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.
Cancellation & Exchanges